This is also the time of year when secret recipes are handed down from generation to generation. In my family it was the secret recipe for stuffing! But the secret recipe I’m handing down to my children is a delicious recipe for dealing with complaints.
The first step in the recipe is to put the complaint on a cutting board like an onion, and peel back the layers until a hidden request is unveiled. This could make you cry! But if you run it under the cold water of introspection, tears often turn into surprise.